Privacy Policy

DATA PROTECTION & PRIVACY

Privacy Policy

Last Updated: September 22, 2026

TransCity LLC (“TransCity,” “we,” “us,” or “our”), based in Norwalk, Connecticut, respects your privacy and is committed to protecting the personal information of our customers.

This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, request a quote, make a reservation, or use our chauffeur transportation services in Connecticut, New York, and New Jersey.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Personal Information

When you request a quote, make a reservation, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Billing and payment-related information
• Information needed to communicate with you about your reservation

Trip and Transportation Information

To provide transportation services, we may collect:

• Pickup and drop-off addresses
• Airport, venue, or destination information
• Travel dates and pickup times
• Airline and flight numbers
• Number of passengers and luggage
• Special requests, including car seats, stops, or accessibility needs
• Other information necessary to complete your reservation

Payment Information

Payments may be processed through third-party providers, including Square, Zelle, Venmo, or other payment providers made available by TransCity.

TransCity does not store complete credit card numbers or sensitive payment credentials on its own servers. We may retain payment confirmations, transaction identifiers, payment status, and related booking records.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process quotes and transportation reservations
• Schedule rides and dispatch chauffeurs
• Confirm booking details and payment status
• Communicate pickup instructions and driver information
• Monitor flight information for airport transportation
• Notify customers about delays, weather, traffic, schedule changes, cancellations, or other service-related matters
• Respond to customer-service requests
• Process payments, refunds, or cancellation requests
• Improve our website and transportation services
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws, regulations, tax requirements, and transportation obligations

3. SMS COMMUNICATIONS

If you provide your phone number during the booking process and separately check the SMS consent box, you agree to receive non-marketing text messages from TransCity related to your transportation reservation or customer-service request.

SMS messages may include:

• Booking confirmations
• Reservation or payment updates
• Pickup reminders
• Driver arrival notifications
• Schedule changes
• Cancellation notices
• Customer-support communications related to an existing or requested booking

Message frequency varies depending on your reservations and service activity. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing transportation services.

You may opt out at any time by replying STOP to a TransCity text message. After sending STOP, you may receive one final message confirming that you have been unsubscribed.

For help, reply HELP or contact TransCity at (203) 543-0589 or transcitynorwalk@gmail.com.

SMS consent is separate from cookie consent, email preferences, and acceptance of the general Terms of Service.

4. DATA PROTECTION AND SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL encryption to help protect information transmitted through the website. Access to customer itinerary and reservation information is limited to authorized TransCity personnel, service providers, and the chauffeur assigned to a trip when access is necessary to provide the requested service.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. SHARING OF INFORMATION

TransCity does not sell, rent, or share customer mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We may share personal information only when reasonably necessary with:

• Service providers that help operate our website, booking system, payment processing, communications, customer support, hosting, or business operations
• Communications providers used to deliver transactional SMS messages
• Payment processors, including Square, Zelle, and Venmo
• Chauffeurs or transportation personnel who need the information to complete a reservation
• Government authorities, regulators, courts, or law-enforcement agencies when required by law or when necessary to protect the rights, safety, or property of TransCity, our customers, or others

Service providers are expected to handle personal information in accordance with applicable confidentiality and security obligations.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Remember user preferences
• Support website functionality
• Maintain security
• Analyze website traffic and performance
• Improve the user experience

Cookies are small text files stored on your device by a website. Cookies cannot execute programs or deliver viruses to your device.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Cookie preferences do not constitute consent to receive SMS messages.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Where applicable, we may retain records of SMS consent, including the phone number, date, time, source of consent, and version of the consent language.

8. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may request to:

• Review the personal information we maintain about you
• Correct inaccurate information
• Request deletion of personal information, subject to legal and operational requirements
• Opt out of promotional email communications
• Withdraw SMS consent by replying STOP
• Ask questions about how your information is used

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment providers, mapping services, communication services, or other external platforms.

TransCity is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

10. CHANGES TO THIS PRIVACY POLICY

TransCity may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted indicates your acknowledgment of the updated Privacy Policy.

11. CONTACT US

If you have questions about this Privacy Policy or how TransCity handles personal information, please contact us:

TransCity LLC
Norwalk, Connecticut

Phone: (203) 543-0589
Email: transcitynorwalk@gmail.com
Website: https://transcitynorwalk.com/

Cancellation fee: For confirmed and paid bookings, $50 is non-refundable for administrative costs.